Difficulty with technical problem-solving – a social barrier

By Jay

Technology such as phones and computers are more-or-less vital to functioning comfortably for most of us and the complexity and multitude of options and updates are difficult to keep up with, especially, for some who have mental health or emotional difficulties.

My laptop has slowed down through the memory being filled up and I have also damaged it a few times, dropping it and spilling tea. In the past year, there have been issues with video calls and the screen freezing or crashing. Over the summer, I had a number of job interviews, some via video call, and despite this, I didn’t invest in a new computer or try to fix my existing one. At least a couple of times, my interviews were disrupted in some way, such as me not being able to see the interviewers or the video call or a file not opening on time. Also the laptop overheats and the fan is always whirring loudly. Unsurprisingly, I was unsuccessful in all these interviews, though, the laptop was not the only reason, because I was also unsuccessful in face-to-face interviews over this period.

Lack of hope for the future and constant worrying have been the causes of me not resolving my laptop issues – and, not addressing most things generally, including health issues and preparing for interviews properly. I also have difficulties with my phone memory being full up and not being able to transfer files elsewhere.

I increasingly feel relatively illiterate digitally, though I spend most of my days online and using a laptop and have worked in temporary roles remotely. I have a fear of searching the market for a new laptop and being confronted by the choice and unfamiliar terms. It is the same when it comes to changing my phone. Financial insecurity also makes this hard. I have often relied on family members to do the thinking and decision-making for me.

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